Why passengers blame flight attendants for everything is lost on me. Though I worked as a flight attendant before, I have been a passenger several times. So I know how you feel, more or less.
I also get worked up – from check-in, getting separate seats, overweight baggage, long line in immigration, security, etc. These stressful situations will make me stressed. I will end up nitpicking everything, looking for every minute mistakes, with nobody else to complain to but the frontline of the airline which is the flight attendants. But they don’t deserve it.
I understand you paid hundreds of bucks for that ticket. You at least want to get and experience what you paid for. But, please don’t blame the flight attendants for everything, especially these following situations.
I am not sure if you know, but flight attendants don’t get paid for delays. In my experience, we only get paid when the plane is moving technically speaking. We call it ‘chocks off, chocks on’. Chocks refer to the wedge placed closely against the plane’s wheels to keep them from moving. So once they removed the chocks until they put them on, that’s the only time we get paid. Flight attendants are not paid to do pre-flight preparations, safety measures, boarding, and disembarkation, nor delays.
So please don’t blame the flight attendants for delays. Believe me, they want that plane to get going as much as you do. And no matter how much you complain, shout and blame them, they are also not the right person to talk to about refunds, compensations, cancellations, and rebooking.
Based on my experience with the airline I worked for, the pilot or purser call a company on the ground for medical advice during medical emergencies. That company will be the one that will decide if the flight needed to divert or not – NOT the flight attendants nor the pilots. They will only follow instructions.
So, sad to say, diversions are also not their fault.
3. Separate seats
I experienced this both as a flight attendant and as a passenger. It’s frustrating for both flight attendants and families when families are seated separately. Gate agents or ground staff will assign seats to these families, and sometimes pass the responsibility to the flight attendants to figure them out. Anyway, flight attendants try to sort it out or usually families sort it out themselves.
4. Running out of meal options
In a 400-capacity airplane, the catering department will never load 400 pieces of chicken meal, 400 pieces of fish meal, 400 pieces of beef meal, and 400 vegetarian meal. It is not possible. The galley has limited space, and the food is not the only thing being loaded in the galley. There are water, juices, soft drinks, wine, and alcoholic drinks, tea and coffee, cups and glasses, food carts, etc. Everything has to fit in that small area. Plus, meal casseroles not eaten are being thrown. So imagine bringing 1600 meal casseroles for 400 passengers – that’s a lot of waste! Thus they usually load 60% chicken, 30% fish, and 10% veg (*this is only a sample ratio). So it is bound to run out of meal options. Unless you can not absolutely eat the last option, they will try to come up with food for you. Frequent flyers can usually preorder meals upon booking or checking in.
5. Airline policies
Each airline has their own rules and regulations. You can’t blame the Flight Attendant for following the policies. I have been blamed so many times for following airline policies, even threatened me that they would complain to the company.
For safety reasons, mothers are asked to take their baby out from the bassinet during turbulence. It is also not allowed for passengers to pray in the galley or by the emergency door (!!!). The galley is for preparing foods and beverages. And emergency doors, well, are only used for an emergency. They can always pray on their seats!
When passengers complain of getting two meals on one flight, then suddenly got only one meal on the connecting flight, you need to take into consideration the time. Food services differ depending on the flight time. Again, based on my experience, flights less than 1 hour, passengers get sandwiches. For flights less than 3 hours, passengers get one full meal each. For flights less than 6 or 7 hours, passengers get one full meal each and a snack/sandwich. For long-haul flights, passengers get bar service and 2 full meals. For ultra long-haul flights like the US, Canada, South America, they serve 2 full meals, and anytime snacks in between. So you see, food service depends on the flight time.
Don’t be shocked if your flight attendant offers you a rice meal on a Manila flight for breakfast. Filipinos like rice! Meal options vary depending on the destination. However, there are also other meal options available.
Don’t blame the flight attendant for waking you up for the main meal service. Your body clock may be at night time, but it’s morning at your destination. They WILL wake you up to eat. Company policy! Plus you paid for it!
There will be instances where it may be their fault, but they still deserve respect from us. Remember, the same flight attendant whom you blame will be the same one who will save your life in case of emergency.
Disclaimer: Again services mentioned above do not apply to all airlines. I only shared what I know based on my experience.
What are your thoughts? Have you consciously or unconsciously blame flight attendants when it is clearly not their fault? What other instances can you think of?
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